Shopping information

The following conditions apply to all transactions on Kaigai Online site. Please scroll through this screen, read them carefully and print a copy for future reference.

Placing order

We accept order through mail or fax only. Please write in our quotation number when you put out the order. We will do the mail of the order confirmation as soon as the order is gotten. Transmission name is KAIGAI SUPPORT CENTER CO., LTD. and mail address is support@kaigai.com. Orders placed on Saturday and Sunday or Holidays will normally be processed the following business day.

SOLD COMMODITIES

The commodities which we sell are commodities sold usually in a Japanese market. It doesn't remodel it for overseas usage or consumption. The instruction manual and package are written in Japanese. The commodities which we sell are sold in Japan not modify for export the customer must confirm the use authorization and the approval of import if necessary. The equipment for which the power supply is necessary should prepare the power supply of Japanese standard.

Payment Method

The payment method will be proposed by commodity, the amount and shipping country etc.

Delivery

The commodity you ordered will be shipped by the service described in the quotation.

For air shipment, The delivery time is usually approx. 3 - 6 days after shipment is made, but depend on the situation of the customs clearance of the locate. For sea shipment, The delivery time is usually approx. 1 - 2 months after shipment is made, but depend on shipping country and the situation of the customs clearance of the locate. Please see a detailed content on the site in the post office in each country.

Tax and duties

Our offer prices do not include VAT, import Tax and any other taxes. The customer must pay directly if the taxes in the locale are necessary.

Cancel and Replacement

It not be cancelled or modify once the order is processed, therefore please make sure that you have the right order processing it. Please contact the situation us within seven days when the ordered commodity is suffered and reaches. We shall issue a replacement where possible. If a replacement is not possible, we shall give a full refund of the price you paid for the item.


Kaigai Online Japan